Terms of service
Cancellation Policy
If you wish to cancel your order, you must submit a cancellation notice immediately. We work quickly to ensure the fastest delivery possibly. You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to naema@poppymediboutique.com with the subject Order Cancellation. Our office hours are M-F 9 am - 5 pm EST.
Order Policy
These Order Terms and Conditions (“Terms”) govern the placing of orders ("Pre-order") with Poppy Medi-Boutique, Inc. Please read these Terms carefully before submitting your order.
By submitting your order, you agree to be legally bound by these terms.
- Order Reservation
When placing a product order, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Poppy shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
- Price & Payment
You will be charged the full Price of the Products at the time of placing your order. Methods of payment accepted are: (1) Credit/Debit Card P (2) PayPal. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
- Priority
Poppy will ship products according to the order in which they are received. This position does not imply receiving a number associated with your order. If you cancel or forfeit your order in accordance with the Terms, your position will be taken by the next person on the order list.
- Delivery Schedule
Although we will make efforts to ship your order as soon as reasonably possible, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Poppy does not represent or warrant that it will be able to ship the order by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Poppy is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your order, you may cancel your order as provided for in Section 5 below.
- Cancellation
Buyer or Seller may cancel this order by terminating the order at any time for any or no reason prior to our notice to you that your order is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase price. If Poppy cancels your order you will receive a full refund of the purchase price.
- Limitation of Liability
Under no circumstances will Poppy be held liable for any incidental, special or consequential damages arising out or related to this agreement. If Poppy is held liable for any damages arising out of or related to these Terms, your sole and exclusive remedy will be the full refund of your purchase price without interest.
- Customer Information
We will use any information that we may collect about you only in accordance with our General Terms and Conditions listed herein. Please refer to our Privacy Policy above.
- Change to the “Terms”
Poppy reserves the right to change any of the terms for any or no reason. We will provide notice of any changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your order as described in Section 5 above.
Coupon Code Regulations and Restrictions
Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired cannot be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.
If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.
Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused, Poppy assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.
Text/Email Marketing & Notifications
By subscribing to text and email notifications, you are providing Poppy with your electronic signature expressly consenting to be contacted by telephone or email (including by automated dialing systems, prerecorded messages, SMS and MMS) at the number provided or email, even if the number or email you provide is on a corporate, state, or national Do Not Call list. You understand that your consent is not required to make a purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.