Shipping policy

Shipping & Delivery 

We are proud to offer FREE U.S Shipping on orders $75.00 and above!   

After we have received and processed your payment in full, your package will be shipped out within 1 business day. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.   

Please expect your package within 3-7 business days when choosing Standard Shipping.   

Please contact naema@poppymediboutique.com if you have not received your package within 7 business days of receiving your tracking number.    

Poppy ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Poppy, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Poppy does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.   

**Notice: During Holidays our shipping times can vary due to influx of orders, please be patient as we carefully hand pack each one of your orders with love!  

PRIORITY 2ND DAY SHIPPING: Poppy has added a feature for our customers to be able to receive their orders faster by purchasing priority shipping through our checkout process! USPS provides us with a 2nd day delivery service to our customers! We ship out the order within 1 business day and then the post office takes it to where it needs to go! USPS has different zones of delivery which are not in Poppy's control, therefore a Priority Mail package may take up to 3 business days to arrive. The 2nd Day priority service is the USPS's estimation of how long it will usually take to arrive. 

  

INTERNATIONAL ORDERS: Customs regulations, weather conditions and other factors may affect shipments that are going to international addresses. These are governed by UPS & USPS and not by Poppy. Due to the constant change in Customs Fees for every individual country, we cannot guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.   

Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact naema@poppymediboutique.com.   

Hawaii, Alaska, Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from UPS and can take less or more time, depending on the season, weather and shipping conditions.   

APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses but are usually delivered faster!   

If you have any questions or issues with your package, please email us directly at naema@poppymediboutique.com before contacting your bank or financial institution. We will do our best to respond within 24 hours of your inquiry.   

Please keep in mind your subscription will appear as “POPPY MEDI-BOUTIQUE” on your bank statement.   

All prices are in USD. If you are outside of the US your bank will convert the charge to your local currency after purchasing.