Refund policy

Return Policy 

This Return Policy is applicable to the original purchaser of product ordered through Poppy. We stand behind every product we sell. In the event of a product defect or adverse reaction, Poppy will issue a refund in the form of a store credit once all of the following conditions are satisfied: 

Product must be returned or exchanged within 14 days of purchase. No returns will be accepted after this time period.  

The original purchaser must provide the receipt or invoice as received when the order was placed directly from Poppy.  

The product must be unopened and unused. In case of an adverse reaction to a product, customer must document such effect with pictures.  

In addition, if the product is damaged, a picture of the product at the time of delivery must be provided.  

Poppy does not promise or guarantee any specific result or effect from using product purchased on our website. Poppy shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.  

Coupon Code Regulations and Restrictions 

Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired cannot be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.   

Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.   

If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.   

Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused, Poppy assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.